  
 |  |
FAQ
I just found your website through a search engine. I am concerned about placing online orders with you since I don't know your company.
We totally understand your concerns. In fact, we have similar concerns about accepting orders from people who had never ordered from us before. This is why we are very selective in our account approving process.
We have been in the wholesale sunglasses business since 1978. You can click here to learn more about our company. We encourage you to sign up and open a wholesale account with us. We look forward to starting a long and enjoyable business relationship with you.
I don't have a Tax number. Can I order from your website for my personal use?
Unfortunately, no. We are a true wholesale store and our exclusive wholesale prices are available only to our wholesale customers.
I have a Tax number from another state. Do I still need to fill out the "California Resale Certificate"?
Yes, filling out this form is to claim your purchase is for resale and non-taxable. It does not mean that you are applying for a California Resale Number.
Do I need to fill out the "California Resale Certificate" every time I purchase?
No, this is a one-time setup. Once we have your tax number and signed "California Resale Certificate" on file, we will approve your wholesale account. After that, you can login and purchase as many times as you want.
I have created an account, why do I still cannot see your products?
We need to receive your signed "California Resale Certificate" and Tax number in order to approve your account. Our state law requires us to collect these two documents from all our wholesale customers. We thank you for your cooperation.
I have faxed my Tax number and the "California Resale Certificate", why do I still cannot see your products?
If your fax arrives during non-business hours, we will approve your account the next business day. This is a manual process and someone has to pick up your fax and update your account status. So please be patient. If you suspect the transmission did not come through, please contact us. We will also send you an email notification when your account is approved.
Can I scan my signed documents/Tax Number and send them as email attachments?
Yes, if this is easier for you. Please also include your login ID to help us speed up the approval process.
Do you have a physical store?
Yes. Our store address is
4641 District Blvd.
Vernon, CA 90058
Toll Free: (800) 599-9970
Tel: (323) 583-3502
Fax: (323) 583-2070
Web: www.lipopsun.com
Email: sales@lipopsun.com
I live in the LA area. Can I order it online and come to your store to pick up my order?
Absolutely. During your checkout, just select the "I will come and pick up my order" as your shipping method.
Is it safe to put my credit card through your web site?
Yes, your credit order is transmitted through secure socket layer (SSL) between your computer and our secure server. This is the same technology used by online airline booking or online banking. Further, we do not store your credit card information permanently on our server.
Can you ship merchandise via US Postal Service?
No, we only ship via UPS.
In the mix of a dozen, can you give me more black frames, tortoise, etc.?
No, we do not offer different proportion mixes. This includes frames, lens color and reading glass power, etc. Our one-dozen package comes with predefined mixes and cannot be changed.
If the style I want is out of stock, will you order more? How long will it take?
If the particular style you want is popular and there is enough demand, we will reorder. Otherwise we will discontinue that style. Reordering usually takes 2-3 months.
Could you change the engravings or logos that are on the sunglasses with my own company's logo? How long would that take?
Yes, we can customize logos, engravings or labels for you. You would have to place a special order. You must put a 30% deposit and there is a minimum order of 200 dozens. Please contact us for details.
Do you have a printed catalog?
No, our website offers you the online catalog that is always up to date. We are in the process of putting all our products onto our website. Please do not email us to request a printed catalog.
Do you offer free shipping?
Sorry, we don't. Other retailers may offer you free shipping but they mark up 100% ~ 300% of their prices. We give you the lowest price up front. We don't use free shipping as a temporary promotional tool.